Check-in & Check-out Protocol
Check-in is from 4:00 PM to 9:00 PM. Collect the keys from the black lockbox at the entrance; the code is shared privately before arrival.
• Advance notice: Please confirm your arrival time at least 24 hours in advance.
• Late arrival fee: Unarranged arrivals after the agreed time incur a €20 fee.
• Lockbox code: The black lockbox code is sent privately before arrival.
Check-out is between 9:00 AM and 11:00 AM (strictly by 11:00 AM) to allow housekeeping and sanitization.
• Keys: return them to the same black lockbox used on arrival and close it securely.
• Beds: Please leave the beds unmade.
• Cleaning: leave the apartment tidy, dispose of rubbish in the appropriate bins and wash used dishes. Do not leave rubbish in the sink or coffee and other stains on mattresses. If these instructions are not followed, additional cleaning charges may apply.
• Switching off: switch off the lights and appliances. Heating is controlled automatically: do not touch the thermostat.
• Windows & door: Close the windows securely and pull the entrance door shut.
All overnight guests must be identified using a valid identity document. The host reports their details to the police through Alloggiati Web, as required by Article 109 of the Italian public safety law (TULPS).
Read Article 109 TULPS on the Italian Police websiteHouse Rules
The apartment is set inside a heritage residential building. We kindly ask our guests to observe these rules:
Authorised access & Exterior CCTV
An exterior CCTV system is operated by the host and points exclusively at the apartment’s entrance door. The system is used to monitor access and check compliance with the booking rules.
Access is restricted to guests included in the booking and duly registered. Visitors and unauthorised additional people are not permitted. The maximum occupancy is 4 guests.
If unauthorised people enter, the host will ask them to leave and raise the breach with the booking holder. The police will also be contacted. Additional charges may apply only where provided for in the booking conditions; payment does not permit exceeding the maximum occupancy.
CCTV: guidance from the Italian Data Protection AuthorityThe property is 100% non-smoking. Smoking indoors (including cigarettes, cigars, pipes, heated tobacco, and vapes) is strictly prohibited.
To ensure neighbors' rest, quiet hours are observed from 10:00 PM to 8:00 AM. Please moderate TV volume.
Parties and events are strictly forbidden. Access is reserved only for registered guests (maximum occupancy 4 people).
Pets are not allowed in the property to guarantee hypoallergenic standards for all future guests.
Do not pour grease, oils, or food scraps down kitchen sinks. Do not flush wet wipes or objects down the toilet.
Children of all ages are welcome. We do not provide cribs, travel cots or other infant equipment: guests who cannot sleep in a bed must bring what they need. Maximum occupancy remains 4 guests.
Turin enforces strict recycling. Separate organic waste, paper, plastics/cans, glass, and non-recyclables. Trash accumulation on balconies or common areas is prohibited.
Guests are directly responsible for the preservation of the apartment and must compensate for any damage caused to property or furniture.
City of Turin Tourist Tax
Tourist tax is due from guests who are not Turin residents, unless exempt. The host may request payment at any time during the stay, no later than departure. Reference: City of Turin Regulation No. 349, Article 5(2).
If the tax is not paid, non-payment will be documented and reported to the relevant municipal offices under the applicable procedures. Regulation No. 349 covers assessments and collection in Articles 7 and 9.
May be requested at any time during the stay, no later than departure.
The host will explain the amount due and how to pay it.
- • Children under 13.
- • University students enrolled at UniTo/PoliTo residing outside Turin.
- • Patients receiving medical treatments in local hospitals and their companions.
Safety Instructions & Useful Contacts
Help during your stay
Contact your host
Manuel Irace · Phone/WhatsApp: +39 377 089 2600
First aid kit
In the bathroom cabinet.
Emergency & Medical Numbers
- European emergency number 112
- Turin out-of-hours medical service +39 011 5747
- Gradenigo Hospital emergency department (nearest) Corso Regina Margherita, 8
- Vanchiglia on-duty pharmacy Via Vanchiglia / C.so S. Maurizio